服务员英文自我评价篇一

　　Throughthisinternship,Irealizedthatasahotelattendant,enthusiasminthehotelworkisimportant,butalsoneedtohavegoodservicecapabilities.Forexample,thereisnoknowledgeofunexpectedevents,evenifthereisenthusiasmtonoavail,becauseitrelatestocanandcannottechnicalproblems.

　　LanguageskillsLanguageisthewaiterandgueststoestablishagoodrelationship,impressedwiththeimportanttoolsandways.Languageisthematerialshellofthinking,whichreflectsthespiritofthewaiter,temperament,theattitudeofcharacter.Guestscanfeelthemostimportanttwoaspectsisthewaiter39;swordsanddeeds.Waiterintheexpression,payattentiontothenaturaltoneofthefluid,amiable,inspeedtomaintainuniform,atalltimescalm,polite.

　　Atwork,Icanobeytheministerialleadership,doagoodjobpreparingmeals.Strictlyenforcetheworkprocedures,serviceproceduresandhealthrequirements,andstrivetoimprovethequalityofservice.Withtheinitiative,enthusiasm,patience,courtesy,thoughtfulattitude,andconstantlyimprovetheserviceattitude.Divisionoflaborregardlessofhome,unityandcooperation,fastandgoodtocompletethereceptiontask.Toproperlyarrangetheguestsseated,payattentiontotheguestsdiningsituation;timelyreplacementoftableware,ashtrays,taketheinitiativeforthegueststosmoke;timelycleanupthedesktop,replacethecleantablemat.Worktoconcentrate,todohandground,footground,eye,ground,intimeforcustomerstoprovideservices.Workcancontrolemotions,maintainagoodattitude.Encounteredguestcomplaints,andimmediatelyreporttohigher-levelleadershiptoresolve,atanytimetomeetcustomerservicerequirements.

　　Andthefriendlycoexistencebetweencolleagues,oftenmutualhelpandsolidarity,wherethestaffaresowarmandfriendly,theycanstandinthestaff39;sownpointofviewoftheproblem.

　　Internship,althoughshort,theharvestisalot,whichhasthejoyofsuccess,thebitternessoffailure,ahappysmile,therearedistress.UndertheguidanceoftheleadershipcarefullyinthefullsupportofmycolleagueswiththehelpofmyvariousaspectshavemadegreatprogressinthefutureIwillworkharder,Ibelieve,IOK!

　　服务员英文自我评价篇二

　　Asafive-starhotelwaiter,inthedetailsofthework,etiquetterequirementsareparticularlystringent,becausethefronthallisthehotel39;sfirstwindow,andthewaiter39;squalitydirectlyreflectsthehotel39;sservicequalityandmanagementlevel.AsawaitereverydayIhavetofacealargenumberofguests,theimpactoflarge,sotheserviceworktopayspecialattentiontoetiquette,totheguestsleftagoodimpression.Hereismyself-identificationasawaiter.Firstofall,astheexternalimageofthetotalstationservicestaff,Idressneat,notmakeup,donotwearexpensiveornaments,payattentiontopersonalhygiene,Jichibeforeworkhasastrongtasteoffoodstimulation.Standingintheservice,alwaysfullofenergy,greetguestswithasmile,activeenthusiasm.Haveprofessionalism,donotleavetheworkplacetodoprivatematters.WorkinghoursIdonotchatwithothers,donotignoretheguests.Inanycase,donotdisputewiththeguests,theuseofcivilizedandpolitelanguage,notridiculed,satiricalguests,notvulgarlanguage,rudebehavior.Second,Iamintheattitudeofserviceattitudeenthusiasticandsincere.Whenguestscomplainedaboutservicedissatisfaction,Ipatientlylisten,sincerelyaccept,donotinterrupttheguestsoftheconversation,nottoignore,sincereapologytotheguests,andimmediatelyproceedtosolvetheproblem.Sothatallguestsaretreatedequally,enthusiasticservice.

　　IdoInsider,100askpatiently.Answerquestionsconciseandclear,accurate,articulate.Thelocationofthevarioushotels,servicetime,avarietyoffacilitiessuchasthehelm,donotmay,may,probablyandothervaguewordstoanswerguestinformation.IwaskindenoughtobeagoodcounselorwhenIaskedtheguests.Iamalsofamiliarwithotherlocalserviceindustries,suchastouristattractions,round-triproutes,transportation,shoppingandotherrelevantinformation,soastoprovideservicestoguestsatanytime,toavoidaskingquestions.

　　Intheguestsencounterdifficulties,Itrymybesttodoeverythingtohelp,neverrefusedforanyreason,suchastheguestsonbehalfofthesizeofitemssuchasrepairs.Ifyoucannotmeettherequirementsoftheguests,Iapologizetotheguestsinatimelymanner,inordertoforgive,notfreetocompilereasons,prevaricationprevarication.Ipromisetodothingsinthepromiseoftheguests,notnegligence,orevenforgotten.

　　Gueststocheckoutthetotalstation,Iamenthusiasticattitude,applyquicklyandaccurately,soasnottodelaythegueststime.Checkthesituationonthespot,themoneyfacetofacesettlement.Checkouttheguestsshouldbecompletedtothank,andwelcomegueststovisitagain.BecauseIknowtheappropriatefarewell,youcanimpressthegueststoattractguestscomeback.

　　服务员英文自我评价篇三

　　Throughtheirownefforts,naturallygetgoodresults,butstillinadequate,inthefutureworkwillcontinuetolearn,andconstantlystrengthenandstriveforbetterperformance

　　IJuly20,20xx-October31,2010toGuangzhouCityPhoenixhotelinternship,thistimeIhaveagreatharvest.Hotelserviceisamixtureoftangibleproductsandintangibleservices,thehotelservicequalityevaluationcriteriaistheguest39;ssatisfaction.Guestsinthebuyer39;smarketshouldtakethecustomerdemandasthestartingpointofthemarketingwork,thelobbyonbehalfofthehotelandgueststomeettheneedsoftheguestsofthehotelservicestoacceptcomplaintsfromcustomerstosolvecustomerproblems,isthehotel39;snervecenter.Itisbasedonthese,thestatusandroleofthelobbyisparticularlyimportant.Althoughthefrontlobbyisnotthehotel39;smainbusinesssector,butthehotel39;smarketimage,servicequalityandevenmanagementlevelandoperatingefficiencyhasacrucialimpact.TheFrontOfficeisthecrowningtouchtohotelmanagement.ThroughthisinthePhoenixhotelclosetofourmonthsofinternship,Ibenefitgreatly.Thehotelistantamounttoamicrocosmofsociety.TheinternshipisundoubtedlyforthenearfutureintothecommunityIprovideanimportantopportunity.

　　1,toimprovecommunicationskills:Asafrontdeskreceptionist,asthehotelfront-linestaff,andtheguestscontactisfacetoface,isthemostdirect.Oftenreceptionistwordcanaffecttheguestsonthehotel39;soverallimpression,andevenaffectthemoodoftheguestsallday.Howtomakeyourownlanguagesothatguestshearcomfortable,happytohear,asafrontdeskreceptionistmustlearnthecourse.Ofcourse,communicationisnotlimitedtotheguests,butalsobetweencolleagues,oreventothehigherlevel.Peoplecannothelpbutnothaveemotionalvolatility,butthisemotionalfluctuationstendtoaffectthemoodofothers.Howtoadjusttheirownmentality,withthebestattitudetofacetheguests,thefaceofcolleaguesorevensuperior,howtobringsomeonethebestsmile,everydayIseriouslythinkabouttheproblem.Inthisinternship,Inotonlyincommunicationskillshavebeenimproved,butalsolearnedhowtoadjustthementalityofself.

　　2,emergencyresponsecapacitytoimprove:workinthefrontdesk,everydaymustbereadyforbattle.Becauseasafrontdeskreceptionist,everydaytoreceivedifferentguests,inthefaceofdifferentevents.Guestscannothelpsomeguestswillnotbepolite,andeventhereceptionistwillbeoutrageous.Facedwiththissituation,howtoappeasethefeelingsoftheguests,butalsotoprotecttheinterestsofthehotelanditsownsecurity,formeisanothertest.

　　服务员英文自我评价篇四

　　Theinternshiphasbeencompleted,throughthistimeinternship,Igotacomprehensiveexercise,internshipprocessalsomademecompleteastudent,inthecourseofsocialtransition,improvetheirindependence,gettheTheuseofknowledgeinthisareacapacity,forthefuturetolayasolidfoundationtotakethecommunity.

　　InthesedaysIdidlearnalotofthings:InadditiontolearningChinesefoodserviceproceduresandskills,Cantonesecharacteristicsandtypesofclassroomcanlearnsomething,butalsolearnsomeclassisdifficulttolearnTothethings:howtohandletheirowninterestsandtheinterestsofthehotel,howtodealwithinterpersonalrelationshipsbetweencolleagues,howtoadjusttheirattitude,letmeknowthatasawaitershouldhaveastrongsenseofservice.Inachatwithadepartmentmanager,themanagermentionedthesenseofservice,Iverymuchagreewithhisview:Serviceawarenessisnotonlyrequiresthewaitertoprovidequalityservicestothegueststheideaanddesire,andshouldalsohavetheircolleaguesthesameYes,thisisthesenseofservice,therealmeaning,thisisatruemanifestationofthequalityofthewaiter.Makingmefromafledglingstudents,graduallyfamiliarwiththehotel39;sorganizationalstructure,personnelrelations,corporateculture,butalsoIslowlyadapttothissociety.

　　Ialwaysproudtobeabletodoaservicestaff,becausewearehelpingotherseveryday,andguestshereisasurprisetous,andwealsofoundintheguestspleasantsurpriseintherichlife.Wemaynothavealotofmoney,butwewillnotbepoor,becauseweareintelligent,informative,responsible,helpful,loyalandtrustworthy,andwehavealovingfamily,allofwhich,Itconstitutesourlifetoday.Infact,therichlifeisnothardtofind,itisforusineverysurpriseforothers.Iamalsopleasedthatthehotelstaffaresowarmandfriendly,theyarenotbecauseweareinternsandindifferenttoourblunt,whileinfatigue,thecolleaguesofasweetsmile,amorecommonHardwillmakepeoplemoved,itseemsthatemployeesaremostabletounderstandtheirfeelings,becausetheycanstandinthestaffpointofviewoftheirownproblems,becausetheyaretalkingabouttheheartsofordinarypeople.